FREQUENTLY ASKED QUESTIONS

PRODUCT:

What size should I order?

The last image in each listing contains size chart for that product. Please refer to size chart before placing order. For custom sizing, please contact us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in

Are the colours shown on the website accurate to the garments?

We strive to try and display the colours of the garment as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colours of the garment will match the colours viewed on an electronic device (due to difference in screen resolutions). Please note that sight variations may occur in hand embroidered / hand dyed items / handwoven fabrics.

Will there be issues like shrinkage and colour bleeding?

We use premium quality fabrics with minimal chances of colour bleeding or shrinkage. Hand processed (block prints, hand dyed, other craft-based techniques) natural fabrics tend to colour bleed for the first few washes. That is the innate fabric characteristic, and it just makes the fabric softer and more comfortable. With time, cottons have a natural tendency to fade.

Item I want is sold out. Can we do something?

Sold out items may or may not be replenished. Hence, the orders cannot be processed immediately due to unavailability of ready stock. If you have time in hand, please get in touch with us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in

SHIPPING AND DELIVERY:

Do you ship outside India?

Yes, we do. Please get in touch with us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in

How much does shipping cost?

Free shipping in India for order value above 500 INR. Cash on delivery service can be availed for 50 INR.

For international shipping charges, please get in touch with us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes. For customers outside India, duties are not included in the price. Some countries levy taxes, customs fees, and/or other duties when goods are imported in. These charges are typically determined at the point of entry of the package and must be paid before you can receive it. In these cases, all applicable clearances fees are to be borne by the customer.

ORDER:

How can I make the payment to complete my order?

We accept debit and credit cards (Visa, MasterCard, American Express & Maestro credit) UPI, Net banking, Wallets (Paytm etc.) through a secure online server.

Cash on delivery (COD) is available in India for select PIN codes.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email and SMS confirmation from us. If you have not received the email notification and have been debited for the order, please reach out to us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in

How do I track my order?

Once we have dispatched your order, we will send you a tracking number/ AWB through an email.

When will I receive my order?

We dispatch orders within 48 hrs (2 business days). Thereafter, delivery time in India varies between 3-5 days depending on location for delivery.

For international orders, delivery time varies between 4-15 days, depending on the location and opted courier service.

How do I cancel or make modifications in my orders?

Requests to cancel orders or any modifications (change the size or the shipping address) can be made before the order is dispatched. If the order has been dispatched, we would not be able to do any changes. Reach out to us: Phone/WhatsApp- +91 7683074622 ; Email- mail@janikaa.in

• Contact us to schedule a reverse pick-up within 7 days of delivery of the product and we will initiate your request within 2-3 business days. Mail us at mail@janikaa.in or call us at +91 7683074622 with the Order ID and replacement request details.

• Once the unused product is received at our end, our quality team will inspect the received product. Once approved, we will dispatch the required size/ replacement product depending upon its availability. This entire process of receiving and shipping out another product takes about 5-7 business days. Post that standard delivery timeline will be applicable.

• In case of an error from our end (wrong or defected piece, product lost in transit), we will dispatch the exchanged product as soon as we receive your complaint. Here, the standard delivery timeline of 5-7 business days will be applicable.

• Contact us to schedule a reverse pick-up within 7 days of delivery of the product and we will initiate your request within 2-3 business days. Mail us at mail@janikaa.in or call us at +91 7683074622 with the Order ID, reason for return, bank details in case of COD order.
• Once the unused products are received and quality checked by our team, we shall initiate the process of refund.
• For prepaid orders, refund shall be processed in the same account via which the payment was made. Please note 100 INR shall be deducted as reverse pickup fee.
• For COD orders, please provide the bank details in the return email. Refund shall be processed via NEFT within 3-4 business days after the return product is received at our end. Please note, reverse pickup charges (100 INR) and COD charges (50 INR) are non-refundable.
• For orders in which there was an error from our end, the entire amount shall be refunded.
• Reverse pickup facility is available only for select PIN codes. If your PIN code is not eligible for reverse pickup facility, you will have to ship the item back. Please mail the item(s) to the address below. Please do remember to mention your order number and contact number!